CA.ELAR.2.D

Use professional etiquette and protocol in situations such as making introductions, speaking on the telephone, and offering and receiving criticism.

Communication Applications · Texas Essential Knowledge and Skills (TEKS) · TEKS 2017

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Vocabulary
professional etiquetteprotocolintroductionstelephonecriticismsituations
Skills
  • use (professional etiquette in various situations) #dok2
  • apply (protocol during introductions, phone calls, and criticism) #dok3
  • distinguish (between appropriate and inappropriate etiquette or protocol) #dok2
  • demonstrate (professional etiquette and protocol in real or simulated scenarios) #dok3
Learning Targets
  • I can identify situations that require professional etiquette and protocol. #dok1
  • I can describe the steps of making proper introductions. #dok1
  • I can explain the importance of etiquette and protocol in professional contexts. #dok2
  • I can use professional etiquette and protocol when making introductions. #dok2
  • I can apply proper etiquette during telephone conversations. #dok3
  • I can apply protocol when offering and receiving criticism. #dok3
  • I can demonstrate professional etiquette and protocol through role-play or simulation. #dok3
Big Ideas
  • Understanding and applying professional etiquette and protocol are essential for effective communication in various situations.
  • Demonstrating appropriate behaviors in introductions, telephone interactions, and handling criticism supports positive professional relationships.
Essential Questions
  • What is professional etiquette and why is it important in social and professional situations?
  • How can you demonstrate appropriate protocol when introducing people, speaking on the telephone, or handling criticism?
  • What are common mistakes people make regarding etiquette and protocol in professional settings?
  • How does using professional etiquette affect your relationships and reputation in the workplace?
  • In what ways might cultural differences influence expectations for etiquette and protocol?